General Store Policies
Seaside Duet accepts payments via Square and PayPal. You do not need an Account to pay for your items through these services. If you need to use a different form of payment, please contact us.
Timeframe and Shipping
The time I need to prepare an order for shipping varies. If an item is in stock, then there is very little time needed to get item ready to ship. If I have to craft your item, I will send you an estimate of work time.
Items are shipped in a clear poly envelope. If you would prefer a box, or gift wrap, that can be arranged for a fee.
If it is a present, and you would like a card enclosed, that is possible. Please send a note along with your order in the Add A Note section of the Checkout page.
Estimated Shipping Times for Finished Items:
Continental USA: 3-5 business days
Anywhere Else: 10-15 business days
I use USPS to ship most items. I usually ship first class, as my jewelry items are lightweight. I will send a tracking number, via email, directly after shipping. If you would like faster delivery, please indicate on the order.
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, weather, and national events.
Customs and Import Taxes:
Buyers are responsible, by law, for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Please double check your address. I will ship to the address listed on the order. If you don’t receive your item, and it is marked as delivered by the tracking system, it will be your responsibility to reach out to the shipper. If you require me to ship to a different address, please make sure I know this before processing your order.
I gladly accept returns.*
Contact me within 7 days of delivery and we will discuss the reason for return.
After approval, items must be shipped back within 21 days of delivery, and must be in the original packaging.
If the item is not returned in its original condition, the buyer is responsible for any loss in value, as determined by myself. Your money will be refunded shortly after I receive the returned item and confirm that it is in original condition and packaging.
*In interests of hygiene and for your protection: I do not accept returns of, or refunds on, earrings or jewelry sets containing earrings.
Shipping Items Back To Us:
Buyers are responsible for any return shipping costs.
Please provide us with the tracking number. We request you take the utmost care in returning items to us.
Please use as much packing material is necessary to secure the item so it does not shift around in the package. I am not responsible for lost packages.
ALL CUSTOM SALES ARE FINAL:
No returns or refunds are available after shipment and all deposits are non-refundable. With every custom order, the Buyer has multiple opportunities to approve or deny the custom concept to ensure satisfaction.
Damage and Repairs
If any damage occurs to any item(s) within 30 Days of Purchase, please notify us immediately.
No repair work of any kind is available after 30 days from purchase.
Information regarding care of the item and fragility of the materials is provided before purchase, and intended use of any custom order is discussed before creation to ensure both the Buyer and the Creator agree and understand the damage risks involved. REPAIRS DO NOT INCLUDE REQUESTED CHANGES to any part or material in the item unless deemed necessary as part of the repair. Each Type of damage is only repairable once. (ex: clasp, chain, stringing).
Damage During Shipment:
If you receive your item and find any damage that might have been caused in the shipment process, please notify us immediately. In an email message to us, you must include clear photos of the damage to the product and package. Please provide the best contact information so we may reply. If we determine that the damage was caused by the shipping process, we will contact the shipping company for refund of shipping costs/insurance. Item would then be qualified for repair, within reason, or refund of purchase price, minus shipping.
Damage After Item(s) Received:
If any damage occurs to any item(s) within 20 Days of purchase, please notify us immediately. In an email message to us you must: include clear photos of the damage, describe how the damage occured, and provide the best contact information for us to reply. We will come up with a quote for the repair cost* or give reason as to why we’ve declined the request. If repairable, we will provide a timeline for the repair based on our schedule and send an invoice. Once the invoice is paid, the item will be repaired and shipped. *repairs may be covered if they fall within our Accidents Happen Policy.
Accidents Happen Policy
Customer Handling Damage must occur within 20 Days of delivery.
Notification of Shipment Damage must happen within 5 Days of delivery.
At Our Discretion:
With our extensive knowledge of jewelry wear and tear, we will decide if the damage was caused “outside of normal use” and unavailable for repair within this policy. If the damage is repairable under our policy, you are responsible for the cost to ship the item back to us, but no other costs. We will provide a timeline for the repair based on our schedule and ship the item back once complete.
Wix, the platform that hosts this website,
Wix provides extra services that allow us to manage various aspects of our businesses online: client management and payment collection services. In order to provide these services, we may be required to collect basic identification information including your name, company name, address, phone number and email address.
When purchasing products or services we offer through the Wix Stores feature on our website, we may be required to collect additional financial information such as billing name, billing address and relevant billing information.
The Wix Stores checkout process is secured by HTTPS / TLS encryption and it is safe for you to purchase from any Wix site. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
Square and Paypal, our payment gateways/processors, function similarly as we may need to collect your information to process transactions and communicate order statuses: your name, address, phone number, email address, and relevant billing information.
We may also use Wix to communicate with you through blog posts, events, and more, and thus may collect personal information. By filling out a contact form or subscription form, you consent to the information provided to be used for the purpose designated by you, and if at any time you wish to have your contact information removed, contact us.
In any of these programs and situations, your data will be:
Accurate and kept up-to-date based on information you provide,
Collected fairly and for lawful purposes only,
Processed by us within legal and moral boundaries.
Generally, we just want to stay in touch!
If you have any questions, or need further information, please contact us.